Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 1 hour of placement. Please contact us immediately at [email protected] with your order number. Once an order enters the processing stage, changes may not be possible.
Do you offer installment payment plans?
Currently, we do not offer installment plans. Full payment is required at the time of purchase.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Shipping costs vary based on item size, weight, and delivery location. Exact shipping charges will be calculated at checkout.
Do you ship internationally?
Currently, we only ship within the United States. We're working to expand our shipping options in the future.
How is my furniture packaged for delivery?
All furniture items are carefully packaged with protective materials to prevent damage during transit. Larger items may require assembly upon delivery.
Can I track my order?
Yes, once your order ships, you'll receive a confirmation email with tracking information and a link to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition, unassembled, and with all original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We'll guide you through the process and provide return instructions.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We'll arrange for a replacement or refund as appropriate.
Product Information
Are assembly instructions included?
Yes, all furniture requiring assembly comes with detailed instructions. For some items, you may also find assembly videos on our product pages.
Do you provide product care instructions?
Yes, care instructions are included with each furniture piece. You can also find specific care guidelines on our product pages under the "Care & Maintenance" section.
Can I request fabric swatches or samples?
Currently, we do not offer fabric swatches. However, our product images are professionally photographed to accurately represent colors and textures.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Emails received outside these hours will be addressed the next business day.
Still have questions? We're here to help! Reach out to us at [email protected] and we'll be happy to assist you.