Tracking order
Once your order is processed and shipped from our warehouse, you will receive a shipping confirmation email containing your tracking number and carrier information. This typically occurs within 1-3 business days after order placement.
How to Track Your Order
- Locate Your Tracking Number: Check your shipping confirmation email from [email protected]
- Identify Your Shipping Carrier: Note which logistics company is handling your delivery (e.g., FedEx, UPS, DHL)
- Use Tracking Tools: Enter your tracking number on the carrier's website or use our recommended universal tracking platform below
Universal Package Tracking
For convenience, we recommend using 17Track, a reliable global package tracking platform that supports most major carriers worldwide.
How to Use 17Track:
- Visit www.17track.net/en
- Paste your tracking number in the search field
- Click "Track" to view real-time shipping updates
- The system will automatically detect your carrier and display package location and estimated delivery date
Common Tracking Scenarios
No Tracking Information Available
If your tracking number shows no results, please allow 24-48 hours for the carrier's system to update. If information doesn't appear after 2 business days, contact us at [email protected]
Package Shows Delivered But Not Received
Check with household members, neighbors, and your building's reception. Carriers sometimes mark packages as delivered before actual arrival. If still missing after 48 hours, email [email protected] with your order number.
Tracking Shows Delayed Delivery
Weather conditions, customs clearance, or high shipment volumes may cause delays. The estimated delivery date in your tracking is provided by the carrier and may change based on these factors.
Need Additional Help?
If you encounter any issues with tracking your order or have questions about your shipment status, our customer support team is ready to assist you at [email protected]. Please include your order number in all communications for faster resolution.