Terms of service
User Agreement
By accessing and using HarlowEcho.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services related to the purchase of living room, dining room, bedroom, and bathroom furniture.
You must be at least 18 years of age to make purchases through our website. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
All purchases are subject to product availability and acceptance of your order. We may refuse service to anyone for any reason at any time.
Limitation of Liability
HarlowEcho shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. This includes, but is not limited to, damages for lost profits, data, or other intangible losses.
Our total liability for any claims related to the services or these terms shall not exceed the amount you paid to HarlowEcho for the specific product giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so these limitations may not apply to you.
Intellectual Property Protection
All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of HarlowEcho and protected by international copyright and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission. The HarlowEcho name and logo are registered trademarks and may not be used without authorization.
Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, and other regulations.
Refund Policy
We accept returns within 30 days of delivery for unused furniture items in their original packaging. To initiate a return, please contact our customer service team at [email protected] with your order details.
Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products. Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned items.
Custom-made furniture, assembled items, and clearance products are final sale and not eligible for return. Damaged or defective items must be reported within 7 days of delivery.
Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States.