Refund policy
At HarlowEcho, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your furniture order, we offer a straightforward refund process for eligible items.
Refund Eligibility
- Refund requests must be submitted within 30 days of delivery
- Items must be in original, unused condition with all tags attached
- Original packaging must be intact and suitable for reshipment
- Custom-made or personalized furniture items are not eligible for refund
- Clearance or final sale items are non-refundable
Refund Process
- Contact our customer service team at [email protected] to initiate your refund request
- Include your order number and reason for return in your email
- Once approved, you will receive return instructions and shipping details
- After we receive and inspect the returned item, we will process your refund
- Refunds will be issued to your original payment method
Processing Timeline
Please allow 5-7 business days for us to receive and inspect your return. Once approved, refunds to your original payment method typically appear within 7-10 business days, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [email protected] within 48 hours of delivery. We will arrange for inspection and either repair, replacement, or full refund at our discretion.
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer service team at [email protected]. We're here to help ensure your HarlowEcho shopping experience meets your expectations.