Privacy policy
At HarlowEcho, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our living room, dining room, bedroom, and bathroom furniture products.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, shipping address, and payment details when you make a purchase
- Technical Information: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and interaction with our website
- Communication Data: Correspondence through email and customer service inquiries
How We Use Your Information
Your information is used for the following purposes:
- Process and fulfill your furniture orders
- Provide customer support and respond to inquiries
- Improve our website functionality and user experience
- Send order confirmations and shipping notifications
- Prevent fraud and ensure website security
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Storage and Retention
Your personal data is stored on secure servers and retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We implement appropriate technical and organizational measures to ensure data security.
Data Protection Measures
We implement comprehensive security measures including:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection practices
Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
International Data Transfers
As an international e-commerce platform, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your information.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]